Ah! The wisdom of a child…
My daughter and I were having lunch the other day and out came a burp from her chocolate milk. After giggling a bit she looked at me and said “Burps are funny, but you really should say ‘excuse me’, right Daddy?” Of course, I told her she should have good manners and say “excuse me”.
What struck me was how little we encounter simple good manners in todays business environment. Perhaps we think we are to busy? It seems extending common courtesy and good manners to customers and non-customers alike seems to be a lost tradition.
As the owner of p3 Technologies, LLC I am constantly after my employees to make sure they:
- Communicate clearly and honestly,
- Go out of your way to make sure the customer’s concerns are satisfied, and
- Follow up after a service call or project to make doubly sure that everything that happened was to the customers expectations… and if it wasn’t, make it so.
I’ve heard this philosophy expressed as “Plus 1” which implies a company is committed to meeting or exceeding your (as the customer) expectations each and every time you interact with a company. I like it!
What is troubling is that it my 5 year old daughter understands good manners but most business folks don’t, or at least I don’t observe it much in my travels.
p3 Technologies
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